Refunds and Replacements

If you have paid for an order and we have not yet begun outreach, email us and we will refund it in full. No reason needed.

Link building involves approaching real publishers on your behalf, and that work has a cost from the moment it begins. Once we have started outreach on an order we cannot offer a full refund of the unstarted portion as cash. What we do instead:

• Placements not yet delivered are refunded, or credited against a future order, whichever you prefer.
• Placements already live are not refundable. They have been delivered.

If we accept an order and then cannot find placements that meet the criteria we advertised, we will tell you rather than lower the standard to fill the quota. You choose: wait while we keep looking, swap to a different service, take a credit, or take a refund for the undelivered placements.

We would rather deliver seven links that meet the brief than ten that do not.

We replace any link in full in two cases: if it is not indexed within 30 days of your report, or if it is removed within 12 months of placement. Replacement is like for like, at the same quality criteria as the original order.

A link that disappears because you removed or redirected the destination page is not covered.

• Ranking or traffic outcomes. We do not sell rankings and we do not refund for rankings that did not move. Search results depend on hundreds of factors outside any link builder's control.
• Manual actions or algorithmic penalties on your site arising from work we did not do.
• Changes you make to the destination page after placement.
• A publisher's own editorial decisions after a placement is live, beyond the replacement window above.

Email us with the order reference and what went wrong. We aim to respond within 1 business day. If we agree a refund, it goes back to the original payment method and typically clears within 5 to 10 business days depending on your bank.

If a service fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law, being a re-supply or a refund for a major failure, regardless of anything on this page. Nothing here limits those rights.